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Failed calls
You are never charged for a call that fails upstream. Errors return x-credits-cost: 0.
Plans
- Plans renew monthly. You can cancel any time from Billing; the plan stays active until the end of the period you paid for.
- Upgrades apply immediately. Downgrades apply at renewal.
Top-ups
Credit top-ups are charged at your plan’s rate and are not refundable once used.
Billing mistakes
If you were charged in error, contact us within [14] days of the charge and we will refund it.